
DEERE: FORCED ADOPTION, WITHOUT THE FORCE
Inherited a forced-adoption mandate — and made completion something users chose, at 500K-user scale, without breaking trust.
Challenge: Most of 500K users weren't completing profiles — the flow that gates Deere's $3.8B connected-services business.
Approach: Led design of a multi-channel adoption flow across 8 product lines — reframing a forced-adoption mandate as progressive value exchange.
Result: 34%→87% profile completion · setup support tickets −16%









