Peter Bartsch
Principal Product Designer, complex systems · enterprise platforms
I make hard systems usable, and get people to actually use them. My career is twenty years of moving upstream into harder problems, from interface to system to platform to the design organizations and governance that let them scale, down to the technical infrastructure underneath. I turn fragmented, high-stakes systems into products people can operate and other people can build on. Now I design and build end-to-end, taking products from prototype to production code, AI-native. That reach and agency is what I bring to a team. Zo-Go is where I'm applying it as a contractor, an AI agent for RV repair I'm taking 0→1. Thios is the product I built the method on, conceived and shipped solo and now open source.
// BUILDER RECEIPTS
audit-design-token-driftProfessional Experience
Zo-Go zo-go.ioAI agent for RV repair
Jan 2026 – PresentPrincipal Product Designer
Agentic RV maintenance and repair. A 0→1 build, AI-native from day one. I own product design across a three-app ecosystem: RV owners, mobile technicians, and trip planning.
- Designed the core 0→1 experience: an agent that walks RV owners through branching, safety-first repair flows, then hands off to a mobile tech, and a "digital twin" building itself from each repair, so the next diagnosis starts from history.
- Worked AI-native from design through code: rebuilt the alpha onto an owned stack (PHP, Supabase, PWA) with auth, Stripe, tech matching and dispatch, and the same design-system infrastructure I built at Thios, a DESIGN.md source of truth that agents audit. Private alpha now; public beta around Dec 2026 across the Intermountain West.
Thios thios.coa product built and shipped solo
Jul 2024 – PresentFounder & Builder
A product I conceived and shipped solo, now continuing as open source. I owned the design and the build, shipping it with AI-assisted engineering. The deliverable is the rules, not the pixels: I treat the design system as executable infrastructure, a DESIGN.md spine that agents audit, not a Figma file.
- Shipped Thios v1.0 solo: full product line, live storefront, first revenue in.
- Built the parametric Onshape CAD that everything else runs off. It drives the BOM and the 3D configurator at thios.co/configurator, where customers configure real geometry pulled straight from the CAD.
- Built a design system that spans six surfaces off one source of truth (DESIGN.md, tokens, CSS, live docs, Figma, and CAD files), with agent-driven audits that keep them aligned. I published the audit as a Claude Skill that flags token drift with file:line citations.
John Deereagricultural & construction equipment
Aug 2020 – Jul 2024Senior Lead UX, Digital Customer Experience
I sat with the product teams and modernized 20-year-old systems so Deere could sell connected services on its ag equipment.
- Redesigned license management for Deere's Automation and AI services, used by 500K+ users. I mapped every state a license can be in: expired, renewed, transferred, dealer-managed. Nothing got simple until that did. This flow gates Deere's $3.8B connected-services business.
- Took profile completion from 34% to 87%. The mandate was “make them fill it out.” I made it worth filling out instead.
- Cut design-to-development handoff about 45% on the nav components that shipped. I built the first dev-ready tokens, prop specs and full state coverage for Deere's enterprise design system in Figma.
- Got 6 brands and 40+ product teams onto one shared system. I pitched the strategy to VPs and wrote the governance model that decides who owns a change and how it gets approved, so it held after I rolled off. The hard part was never the components. It was aligning eight orgs that had each built their own way.
- Built one account and navigation framework for 8 product lines across web, mobile and embedded equipment. Eight ways in became one.
FourKitesreal-time freight visibility
Jan 2017 – Jan 2020Lead UX / Manager
Founding design hire, employee #28. I built the design function from 1 to 10 and the system to run it: hiring, design ops, and the first design system, so design could keep pace as the company scaled from $3M to $100M in annual recurring revenue. I worked directly with the founders to shape the roadmap.
- Built FourKites' first design system, covering every web and mobile product. A component library plus a design-to-dev pipeline in Sketch, Zeplin and Storybook cut one-off component variants 65%. I ran design ops for a team split between Chicago and Chennai.
- Designed the flagship IoT asset-tracking platform 0→1. A real-time supply chain control tower on web, plus mobile apps handling GPS and telematics events for 30+ Fortune 500 customers. Anheuser-Busch, Georgia-Pacific, Cargill, Tyson, Pepsico.
- Led the predictive analytics dashboards: data viz, anomaly states, alerting workflows. They flagged shipment delays 6–12 hours before a traditional ETA would. Over that same stretch, customer retention rose 38% year over year. What I owned was the confidence-level UI, showing people how sure the data was so they'd trust it enough to act on it.
Maven Wave Partnersenterprise Agile & UX consulting
Jan 2014 – Jan 2017Senior UX + Agile Lead
Led digital product design for enterprise healthcare and pharma clients. Fast iteration in slow-moving industries.
- Designed 4 portals for AbbVie, used by 90K users across clinical-trial and patient-support programs. Better adherence tracking came out of it.
- Rebuilt the pharmacy formulary platform for OptumRx, then built OptumRx's first patient-facing product.
- Established Lean UX and Agile practices across client engagements, mentored designers, and ran design sprints
Nokia / HERE Maps
Aug 2012 – Jan 2014Product Marketing Manager, HERE Traffic
Product work across real-time vehicle-telematics data products and an open-source distributed computing project (DEMPSY, a real-time alternative to batch Hadoop).
- Designed GPS probe visualizations and a probe viewer app for real-time connected-vehicle telematics analysis
- Wireframed and led project delivery for HERE Real-Time Traffic and Trapster app integrations across connected-vehicle data products
- Owned go-to-market for DEMPSY, an open-source distributed computing platform, with early exposure to designing for developer audiences
Gogo Inflight Internet
Apr 2008 – Aug 2012Product Manager, Signature Services
Aerospace connectivity: launched in-flight internet across major US airlines: onboard hardware + Air-to-Ground RF network.
- Owned airborne products and onboard hardware UX for major US airlines, including initial rollout testing across fleets
- Authored FAA-approved documentation for business and commercial fleet Air-to-Ground (ATG) RF connectivity systems
- Cross-team PM across airline portals, their mobile apps, and the onboard video service
- Conceived and owned an in-flight flight tracker 0→1 (real-time positional data + passenger UX) that drove successful sponsorship deals
Skills
UX Systems
User flows · journey mapping · IA · interaction design · state & edge-case coverage · information density · dashboards · enterprise design systems · design-system governance · contribution model · shared libraries at scale · design tokens · component architecture · component libraries (Storybook) · variants · auto-layout · design-to-code fidelity · accessibility (WCAG 2.2)
Research & Methods
User interviews · usability testing · design sprints · Lean UX · Agile/Scrum · PRD/RFC participation
AI-Native Workflow
AI-assisted engineering workflow · agentic design QA & token-drift audits · authoring Claude Skills (published) · spec & prompt architecture · MCP-enabled design tooling (Figma MCP) · Claude Code, Cursor, Figma Make
Build & Technical
Front-end (HTML · CSS · JavaScript · React/Three.js prototyping) · parametric CAD (Onshape) · 3D (Blender) · physical prototyping & fabrication
Education
Arizona State University, Bachelor of Arts, Humanities and Architectural Theory
Community
Member, Board of Directors | How Weird Street Faire - WPPTO - 501(c)(3), San Francisco