MAVEN WAVE
Senior UX + Agile Lead, 2014–2017. Management consulting — Agile and UX for enterprise clients in regulated healthcare and finance.
Six portals for 200K+ AbbVie users, OptumRx's first patient-facing product, and a 15% drop in drug-interaction fulfillment errors.
Comerica is a regional bank, AbbVie a global pharmaceutical company, and OptumRx a pharmacy benefit manager — organizations where a design decision has to clear regulation before it ever reaches a user.
01 · Align First, Then Design
The through-line across every engagement: get alignment early. Open card sorts — employees grouping the content themselves, into their own categories — then the resulting site structure taped to a column everyone had to walk past. Stakeholders who build the structure themselves defend it later — the deck never has to.
02 · AbbVie
Designed six portals for AbbVie serving 200K+ employees, clinical-trial staff, and patients across trial and patient-support programs — improving medication-adherence tracking.
03 · OptumRx
Rebuilt the pharmacy formulary platform for OptumRx and created the company's first patient-facing product, reducing drug-interaction-related fulfillment errors 15%.
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